General Enquiries
I cannot process my credit/ debit card payment for my order
My product is faulty or has developed a fault, what do I do?
How much do you charge for delivery and which countries do Logic3
I have forgotton my password for my account, what do I do?
I have forgotten my username for my account, what do I do?
I would like to cancel my order, what do I do?
I would like to return my item, what do I do?
I have not received my order, what do I do?
How do I know if my order has been received?
Can I add to an existing order?
How can I pay for my purchases?
FAQ's
1. I cannot process my credit/ debit card payment for my order
1) Please ensure that you have correctly typed in the Credit/ Debit Card Number.
2) Please ensure that you have correctly typed in the Expiry Date of the credit/ debit card
number.
3) Please ensure that you have correctly typed in the CV2 digits correctly.
4) Please ensure that the Issue No. located on the credit/ debit card has been typed in correctly.
The Billing Address entered into the required fields must match the Credit/ Debit Card you are trying to pay with.
If you are still receiving an error message, please try one of the suggestions below which may enable you to complete your online order:
- Reload your internet browser
If the site is taking a long time to load or respond, click the "Stop" button at the top of your browser and then click "Reload" or "Refresh" at the top of your browser window.
- Check parental software
If you are using any type of parental control software, or if your Internet Service Provider has such controls active on your account, please be sure that these functions are disabled.
- Clear your Internet Temporary Files within your internet browser
- Clear your cookies within your internet browser
2. My product is faulty or has developed a fault, what do I do?
We would advise that you take the faulty unit back to the initial point of purchase for an exchange, providing it is under the retailers guarantee and that you do have proof of purchase.
Alternatively please send the faulty unit to our head office providing it is still under the 1 years warranty, only if the product has been purchased from an authorised retailer.
Logic3 plc
Rhodes Way
Watford
WD24 4YW
UK
Please be sure to include a covering letter explaining the fault that the unit has developed and your return address along with the proof of purchase.
3. How much do you charge for delivery and which countries do Logic3 deliver to?
Please see our delivery charges for furthur information
4. I have forgotton my password for my account, what do I do?
You can reset your password by clicking here.An e-mail confirmation will be sent, once the password has been changed.
5. I have forgotten my username for my account, what do I do?
Please e-mail us at support@logic3.com with a new username and password of your choice.
We will update your details and an e-mail confirmation will be sent.
6. I would like to cancel my order, what do I do?
You can cancel or amend any order placed with Logic3 , provided that the order has not yet entered the dispatch process. If you wish to cancel your order, please e-mail us at orders@logic3.com
7. I would like to return my item, what do I do?
At Logic3 plc we want our customers to be delighted with every purchase they make. Occasionally though, we know you may want to return items, so please see our Returns & Warranty Policy.
8. I have not received my order, what do I do?
Delivery usually takes 7 working days , but we need to wait 21 days before being able to investigate this matter further . If you believe your item has been lost, and 21 days have passed, please e-mail us at orders@logic3.com, quoting your order number.
9. How do I know if my order has been received?
When we receive your order, an Order Acknowledgement statement will be sent to you by e-mail, issuing an order reference number. Please print out this page for future reference.
10. Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you’d like to order additional items, please place a new order.
11. How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, & Solo.
For any other questions you may have please contact support@logic3.com